FAQs - Xinda Instrument

SHOPPING WITH US

What types of products can we provide

We provide a variety of analytical instruments including calorimeters, fast intelligent sulfur analyzers, muffle furnaces, microcomputer time and temperature program controllers, ignition point testers, explosion point testers, ash melting point testers, hydrocarbon element analyzers, gelatin layer testers, sample makers, crushers, combined sample makers, drying oven series, adhesion index testers, etc.

What logistics do we use to ship？

Can it be customized according to our requirements?

What is our ordering process?

Is the test accurate?

Is the operation easy? Is there a video tutorial?

AFTER SALE SUPPORT

How is the quality of products/services ensured?

Our product quality and service guarantee:

1、After-sales guarantee: Provide perfect after-sales service to ensure worry-free use for customers.

2、Strict material selection: Use high-quality raw materials to ensure stable product performance.

3、Exquisite craftsmanship: Strict control during the production process to ensure that each product meets high standards.

4、Quality inspection: All products are carefully inspected before leaving the factory to ensure that there are no defects.

5、Professional team: Have a professional R&D and after-sales service team to continuously optimize products and services.

6、Customer feedback: Pay attention to customer feedback, respond and solve problems in a timely manner, and continuously improve customer satisfaction.

How do your products differ from those of your competitors?

1、Quality: We may use higher standard materials or stricter quality control processes to ensure the durability and performance of our products.

2、Price: Our products may offer more reasonable pricing. Whether it is the high-end market or the cost-effective market, we may have different pricing strategies.

3、Customer Service: We may provide better customer service, including pre-sales consultation, after-sales support and repair services.

4、Technological Innovation: Our products may use more advanced technology and provide more innovative features.

5、Function: Even in the standard product market, our product functions focus on certain specific needs.

6、User Experience: We focus on user experience, from product ease of use to user interface design, we strive to provide users with a better experience.

What payment methods are available?

How is my order delivered? How much does it cost?